Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

So I started an LLC and will be getting into app development on apple, but I am still waiting on my DUNS number. If I sign up for a personal account now, am I later able to switch over to an organization account easily using the same account? Or should I wait until I receive my DUNS number?

Hello, Our company’s Apple Developer Program enrollment was cancelled/declined without a clear reason, and no representative has explained why. Based on my last conversation with Apple Support, I suspect it was related to my passport photo. My appearance has changed significantly since that photo (about a 20 kg difference). My enrollment was declined on January 9. On January 12, I applied for a new passport with an updated photo, and I received it on January 20. Since then, I’ve been trying to reach an Apple representative to continue the process, but unfortunately I haven’t been able to. Has anyone experienced a similar situation?

Hello, I am trying to transfer the Account Holder role to a different person on our team, but I am stuck in a loop. Despite the recipient being an active Admin on the team for some time, their name does not appear in the "Choose a Candidate" dropdown menu on the Apple Developer website. Here is our current setup and what we have tried: Recipient Role: The person I am transferring to is already an Admin (verified in Users and Access). Security: 2FA is enabled and active on the recipient’s Apple ID. Account Type: This is for an Organization/Company membership. The Issue: When I (the current Account Holder) go to Membership Details > Update Your Information > Transfer Account Holder Role, the candidate list is empty or does not show this specific Admin. We have investigated the Identity Verification requirement, but hit a dead end: The recipient logged into the Apple Developer app on an iPhone (signed into the same Apple ID and primary iCloud account on the device). In the Account tab, there is no "Verify Identity" button visible. The options visible are only: Create Profile, Notifications, Enroll Now, and Sign Out. We have already tried "Create Profile," but it did not trigger an ID scan or resolve the visibility issue in the transfer list. Questions: Does the recipient need to click "Enroll Now" and start a $99 membership application just to trigger the identity verification, even if they are joining an existing organization? Could the use of a personal email domain (@hotmail.com) for the Admin Apple ID be filtering them out of the "Candidate" list for an Organization account? Are there any specific steps to "force" the Identity Verification button to appear in the app for an existing Admin? Any guidance on how to get the Admin's identity verified so they appear as an eligible candidate would be greatly appreciated.

Original: https://developer.apple.com/forums/thread/816864

I have subscribed to the Apple developer program on feb 22. I have contacted the support team and mailed two Times in last two days. the account shows pending but the email and the order page Says activation sent electronically. but I haven't got email regarding that.

Hello, I am writing to ask whether this delay is normal or if anyone has experienced a similar situation. I enrolled in the Apple Developer Program and completed the annual payment on February 4, 2026. On February 10, I received an email requesting identity verification. I uploaded the front side of my ID on February 11 through the official verification link. Since then, I have not received any confirmation or status update. On February 15, I contacted Developer Support through the website. The support page indicates that responses are usually provided within two days. However, I have not received any reply yet. I also chose the call option and was advised to wait a few more days. On February 20, I followed up again under the same case. As of today (February 25), my enrollment is still pending and I have not received any update. Has anyone recently experienced a similar delay in identity verification? Is this timeframe considered normal? Thank you.

Hello, I enrolled in the Apple Developer Program and completed the payment successfully. I have already received the payment confirmation and invoice via email. However, my account status is still showing as “Pending”, and it has not been activated yet. It has been more than 5 days since the payment was completed. I have not received any additional instructions or requests for documents. Has anyone experienced a similar delay? Is there anything else I need to do to complete the activation process? This is quite urgent for me as I need to publish my app on the App Store. Thank you in advance for your help.

There has been quite a bit of posts mentioning this. Enrolled to the developer program, paid and money has cleared but absolutely no communication from apple on status or progress at all. Status still show pending and still prompting to complete a purchase. It's quite a terrible experience. If there are delays, is it possible to communicate what the delays are? If there is any progress, is it possible to communicate this progress? Only other option I had was - contact support, which stated I will receive a response in less than 48 hours as well, but that promise is broken too. Is there anyone from support that can assist?

Hi everyone, I subscribed to the Apple Developer Program on Friday evening, February 20, 2026. The payment has already been charged to my bank account, but my account still shows the status “Pending” with the message “Subscribe your membership”. It’s now been several days, and I haven’t received any confirmation email or any request for additional information. I already contacted Apple Support by email, but I’d like to know if other developers have experienced the same situation and how long it took before their account was activated. Thanks in advance for your help and feedback! — Rashid

Posted simple app meant to counteract or ween off the famed scrolling addiction. Don’t want to add features or buttons, it’s beautiful and meant to be simple and beautiful but not addictive. Denied twice. Any input?

Hello, I am attempting to reach Developer Support, but the contact page has not been functioning for several weeks. I have tried accessing https://developer.apple.com/contact/topic/select from multiple devices and across multiple networks. I have also spent significant time navigating standard Apple Support channels without success. I need assistance with unlocking an app name. I own both developer accounts associated with the app, but I have not been able to resolve this through existing ticket channels. My prior requests have been closed without meaningful assistance. I am requesting direct contact with someone in Developer Support who can review this issue and provide guidance beyond standard review responses. Please advise on how to proceed. Thank you, Jeremy White

Hello everyone, I enrolled in the Apple Developer Program on February 19th through the Apple Developer App. I completed my payment using mobile carrier billing and successfully uploaded my ID documents for identity verification. However, my account status is still showing as "Pending". I opened a support ticket regarding this issue on February 21st, but I haven't received any response yet. Since it has been 5 days and I am eager to proceed with my work, I wanted to ask if this delay is normal for carrier billing enrollments? Is there any additional step I need to take, or a way to expedite this manual review process? Any advice or help from the community or Apple staff would be greatly appreciated. Thanks!

Hi everyone, ​I am trying to enroll in the Apple Developer Program, but I keep getting the following error message on the enrollment page: ​"We are unable to process your request. An unknown error occurred." ​I have reached out to Apple Developer Support multiple times, but I haven't received a response yet. This issue is delaying my project, and I would appreciate any guidance or advice from anyone who has managed to resolve this specific "unknown error." ​Is there a specific department I should contact, or a known workaround for this? ​Thanks in advance!

Hello, My Apple Developer membership is close to expiration, but the renewal button is not showing in my account. I checked both the Developer portal and App Store Connect, and there is no renewal option available. I am currently located in Iraq. Has anyone faced this issue or knows the reason? Thank you.

Hello, I’m writing this here because I’m honestly stuck and unable to reach anyone through official support channels. Order Number: W1466057949 Order Date: 18/02/2026 Case ID: 102824542025 My payment was successfully approved and processed by my bank. The amount has been fully charged. However, my Apple Developer account has still not been activated. I opened a support ticket immediately after noticing the issue. It has now been 6 days, and I have received absolutely no response. There is no active support in Turkey for this issue. When I try calling the Ireland support number, I can only reach an automated system — there is no way to speak to a real person. I currently have no direct contact channel to resolve this. This situation is blocking my development work and causing serious delays. I have completed my payment in good faith, yet I cannot access the service I paid for, and I cannot reach anyone for assistance. If anyone has experienced a similar issue or knows how to escalate this properly, I would greatly appreciate guidance. Thank you.

its been a week i uploaded the documents for enrolment and there has been no reply. i have raised multiple concerns but am not receiving any resposes on them. is it normal?

Hello, I’m facing an issue while trying to purchase the Apple Developer Program membership and would appreciate some guidance from the community. I attempted to make the payment using UPI. Initially, it failed multiple times with an “incorrect PIN” message, even though I was entering the correct PIN. Later, I used the wallet option and completed the payment successfully via Google Pay. The amount of ₹8,700 was deducted from my bank account. However, after the successful transaction: There is no confirmation in my Apple Developer account. It still shows that the membership fee is pending. When I try to pay again,I see the message: “Your Purchase Could Not Be Completed. For assistance, contact iTunes Support.” Also, I did not see any option to pay using a credit or debit card. The only available options were UPI and Net Banking. I would like to know: Has anyone faced a similar issue before? How long does it usually take for such payments to reflect? What was the solution in your case? How did you get confirmation or resolve this with Apple? I have already contacted Apple Developer Support and am waiting for their response. Any suggestions or shared experiences would be very helpful. Thank you.

Hello, my DUNUS link has expired, it is mentioned I need to contact the organization that sent this request to update and resend your inspectio. But I do not know what is the contact email to do so? Could you advice how to request a new link?

Hello, I am seeking assistance with a stuck enrollment for the Apple Developer Program (Individual). I paid the annual fee on January 7th and have an active subscription shown in my App Store (renews Jan 8, 2027), but my developer account remains inactive. The Issue: I received an email on January 12th asking me to verify my identity. When I click the "Upload ID" link provided in that official email, I am met with this error: "Sorry, you don't have access. Your account isn't authorized to upload files." What I've Checked: I am signed in with the same Apple ID used for the purchase. The Apple Developer App does not show any "Verify Identity" or "Continue Enrollment" buttons in the Account tab; it only shows "Enroll Now," but that button is greyed out. I have tried multiple browsers (Safari, Chrome) and Incognito mode with no success. I have contacted Developer Support three times over the last month but have not received a response. My account seems to be in a loop where I am required to verify, but my account permissions do not allow me to access the verification portal. Could a moderator or anyone from the team please help escalate this? Region: Egypt Subscription ID: MQQ6N543ZS

On february 9, I tried to enroll to the developer program, I got charged and received and order number, the next day when I tried to see the status of the enrollment, the order number provided on the email confirming the order was not working, I've tried to get support through email, nothing happens; I've called about 20 times to Apple Support, nothing happens, they said they doesn't have direct communication to the Apple Developer department, I have two weeks plus trying to have an answer on email, and nothing happens, but you know what happened? They completed the charge on my CC.