Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

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Suddenly being asked for export compliance, even with ITSAppUsesNonExemptEncryption set to NO
Hello everyone, I've encountered an issue with export compliance on App Store Connect that I haven't seen before. In my Info.plist, I have always set the ITSAppUsesNonExemptEncryption key (formerly App Uses Non-Exempt Encryption) to NO. In the past, this was sufficient to bypass the export compliance questions when submitting a build. However, with my most recent submission, I am now being prompted to answer these questions. Nothing has changed in my app's encryption usage. Has there been a recent change in policy or a system-wide issue that would cause this change in behavior? Is anyone else experiencing this? Thank you for your help.
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177
Oct ’25
Developer app won't renew; error messages uninformative; not a TSI
I received an email from Apple saying they couldn't auto-renew my developer subscription, due to a "billing error." I went in and deleted my lone payment method (which looked up-to-date), and created a new one for the same credit card in my developer account for billing. All the information appears correct. I've downloaded the Developer app, where it tells me my developer subscription is good through next month. There's a Renew button underneath. If I click on it, an alert says either "Unknown Error" (first time after launching), or it says "Unable to Continue. Please ensure your device and iCloud account meet our system requirements. Visit https://developer.apple.com/support/app-account/" (subsequent times). These are near-useless error messages. Which doesn't sound like a billing error. I don't pay anything for an iCloud account, nor wish to use an iCloud account. I'm running System 12.1 on my M1 MacBook Pro. After an hour of talking with three different humans at 1-800-MY-APPLE, they couldn't help, basically giving up and telling me to go to developer.apple.com/support/technical. But that's for submitting a TSI (Technical Support Incident) for my own needs as a developer, not for Apple's uninformative software. All I want to do is renew my developer subscription. Something's obviously wrong, but the automated system isn't providing enough information to continue, and the humans at the other end of the phone don't have enough information to help. The last guy I talked with threw up his hands, apologizzed, and then wished that I have a "good day." Any suggestions?
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2.5k
Mar ’25
App "In Review" for a week now
My app which requires a crucial update, I have over 40 user emails saying the app is broken after the new macOS update, I patched the issue and submitted to appstore. it's been a week all I see is, app "In Review" I tried submitting expedited review and I just get 502 error. I am very close to migrating off App Store and distributing it on my own.
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101
May ’25
No access to developer resources as administrator
We are currently experiencing the following: Developers who are invited to Appstore Connect in the "Administrator" role and are members of the development team no longer have access to the team's developer resources at https://developer.apple.com Even after deleting the user and a new invitation, there is no access to the developer resources. The problem has existed since yesterday and can be traced in several developer accounts.
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3w
Unable to log into Developer Account
Beginning yesterday and still continuing when I go to log into my developer account (both iOS and OS X) I am presented with a new Terms and Agreement page. The agreement is not displayed, I am unable to download the PDF and when I check the Agree box then Submit it returns me to the same page. I am unable to contact support as all of the links are invalid or I get kept being sent back tot eh Terms & Agreement page.How do I get out of this black hole?
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686
Sep ’25
Passkey fails only on developer.apple.com
I've got a weird issue where Passkey fails, but only on developer.apple.com. Here's how it manifests: On portal, select "Sign In With Passkey" Get prompted with TouchId (on my MacBook) Portal says "can't verify your account" However: Sign in with Password works fine Sign in with Passkey on any other website works fine Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways. Things I've tried: In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first. developer.apple.com does not appear to have any way of managing sign-in credentials accounts.apple.com does not appear to be any way to manage passkeys. Sign in with Passkey on iPhone also results in "can't verify your account". Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support. Called Developer support, they were unable to help. They said AppleCare Support is best suited. Filled out Feedback (FB18185623) System: macOS 15.6 Safari 18.6 Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.
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208
Sep ’25
how long does it take to get apple developer account approved?
I'm at my wit's end with Apple's ridiculous timeframes! They promise 2 days but then completely ghost you for weeks. Here I am, literally trying to give them my money and get things moving, but it's like hitting a brick wall over and over. I've tried everything - even set up a whole separate account - and what do I get? Just more 'pending' status. No updates, no explanations, just endless waiting. How is it possible for a trillion-dollar company to make something as simple as accepting payment so infuriatingly difficult?
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369
Jan ’26
URGENT HELP
Hi everyone, I'm trying to enroll in the Apple Developer Program, but I keep getting stuck in a frustrating loop. After logging in, I’m asked to agree to the Apple Developer Agreement. I accept the terms, but then it redirects me to an error page that says: “You’ve already agreed to the Apple Developer Agreement. Continue to your account or sign out.” When I click “Continue to your account,” it just brings me back to the same agreement page—and the cycle repeats endlessly. To make things worse, I can’t contact Apple Developer Support because I apparently need an active account to do so, which puts me right back into the same loop. I’ve also tried enrolling from different Apple devices, but I keep receiving this error: internal exception occurred ErrorCode: 991991 ErrorMessage: The request cannot be processed at this time. Please try again later. Has anyone else experienced this issue? Is there a known fix or workaround? I’d really appreciate any help or suggestions on how to break out of this loop or get in touch with Apple support. Thanks in advance!
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131
Aug ’25
No renew button in developer app, signed in a account holder
I'm trying to renew my developer program membership which got expired 10 days ago. I couldnt find the renew button anywhere on the developer app both in Mac and iPhone. Why is it very hard for a simple program renewal? Why cant this be done on a browser from anywhere? Seriously frustrating, I have been trying to reach support through email but no response yet it's been almost a week and also there is no way to reach through phone.
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323
Mar ’25
Can't renew, can't update contact info
I originally created my Apple Developer account when I was living in Canada (years ago). Now that I live in the U.S. I want to renew it, but I can't - because it thinks I'm still in Canada. When I go to change my contact information, I get a screen that says: "Unauthorized Your account can’t access this page. There may be certain requirements to view this content. If you’re a member of a developer program, make sure your Account Holder has agreed the latest license agreement." What do I do?
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704
Dec ’25