We are experiencing serious issues with Apple Developer Support. We submitted a support request with reference number 102519221138 over three weeks ago, but despite multiple follow-ups (three times so far), we have received no response. This lack of support is extremely frustrating, as we are currently completely blocked from publishing our app due to this unresolved issue. The delays are impacting our release timeline and causing significant problems for our team. It feels like the Apple Developer Support is non-existent, and we are unsure how to proceed. Has anyone experienced similar issues or found an alternative way to escalate their case? Any advice or experiences would be highly appreciated.

My team has reached the maximum number of registered iPhone devices on our profile and would like to reset the list to remove those that are no longer valid. Currently, our reset date in the developer portal shows March 22nd as the earliest date for a reset. Is it possible to request an earlier reset date? Thanks

Can anybody share the experienced for how long gonna take enrollment waiting peroid? because i‘m waiting 2 months already and nothing happen yet not even got a call for developer support . such a watse of time !

I'm trying to renew my developer program membership which got expired 10 days ago. I couldnt find the renew button anywhere on the developer app both in Mac and iPhone. Why is it very hard for a simple program renewal? Why cant this be done on a browser from anywhere? Seriously frustrating, I have been trying to reach support through email but no response yet it's been almost a week and also there is no way to reach through phone.

Hi everyone! Writing this from my personal Developer Account but this is related to my other account, enrolled under my startup organization account. Sunday morning I've started finalizing a feature on my startup that I've worked on with my colleagues for over a year already. I've pushed the code as usual, wanted to do a internal TestFlight build and I was apparently logged out on Xcode from my account. Thought it's no big deal - went to log in in Xcode Settings -> Account but my attempt was unsuccessful - I was presented a message stating "Unknown error occurred". Weird, but then I tried to use the browser to login into App Store Connect using the following account - I was met with the same message. Alright, I thought I might need to reset my password - clicked on Forgot Password and started the reset password flow. To my surprise, I am presented a new message, stating - Your account has been locked and I need to verify my phone number to request access to this account. I proceed, enter my phone number associated with the account and click continue. I am the presented with the message that my Account Access is Requested and I need to wait up to a day. I then also decided to check Keychain and well, surprise surprise - all my certificates have also been revoked from keychain, both development and distribution. Well, I wake up this morning to the following email: And attempting to login/reset password now presents a message stating that my account is now LOCKED: I've been an Apple Developer for more than 7 years. I've had multiple Developer accounts. This is the first time I'm seeing such things. Please, someone explain what is going on and how can I verify my identity with apple to access my account? I cannot release a new version of our startup's app. We are suffering business losses due to failing to meet a deadline with a potential client. I cannot believe such things are happening.

Why is it so hard to register a developer account in China? As an iOS developer for 12 years, why is it so hard for me to register a developer account in China? Can Apple improve your service? If there is something wrong with me, I'm willing to accept the penalty of not being able to register. But I submitted all the information you need and then you tell me I can't register. I also just bought a new Macbook Air 2 months ago and I'm willing to contribute my income to you guys. But how are you treating me? Who can help me? Translated with DeepL.com (free version)

I applied for the Apple Developer Program on February 4, 2025, and uploaded the required documents on February 5, 2025. However, as of today (February 26, 2025), I have not received any update or response regarding my application. I have already sent two emails regarding this matter but have not received a reply. I would appreciate an update on my application status and any further actions required on my end to complete the process. How to reach apple support?

Hello, I've noticed that many people on the forum are experiencing issues enrolling in the Apple Developer Program. I’m facing the same problem—I can't complete my enrollment using my MacBook Pro. When I try to enroll through the Apple Developer app, I get an error saying, "Enrollment through the Apple Developer app is not available for this Apple ID." So, I tried using Safari instead. I submitted all my personal information and credit card details and initiated the order. However, no transaction was processed from my bank account, and I received an email stating that I would be notified when my order and items are ready. When I check the Apple Developer portal, my enrollment status is Pending, and I see a message prompting me to complete the purchase, as if I need to make a new payment. I don’t understand why Apple makes it so complicated just to subscribe to the Developer Program. Why can’t I use my MacBook Pro for enrollment? Why does the Developer portal ask me to complete the purchase even though I already submitted my payment details? Why is the process so confusing? Any help or clarification would be greatly appreciated. Thanks!

I enrolled to the program via the Developer app and paid for the subscription, got my receipt. The app now says the enrollment is not available. Xcode says I have no developer account. The Appstore mac app says the subscription is active. The developer website says I need to pay. Again. Is this some kind of scam or what?

I enrolled to the apple developer account more than one week ago. Nothing! After 3 or 4 emails to support I received an email with steps I should perform from the iPhone app. I did so, my money was charged and ... nothing. My enrollment has been withdrawn no activation nothing. I made another request (although I am not sure that it is ok). Can somebody help me?

When I open developer.apple.com I do not see my other teams on the top right dropdown. After logging in, it directly takes me to one of my teams which is Nautilus and It does not allow me to change to other teams.

Hello Apple Developer Team, I have been trying to request a correction to my tax invoice for my Apple Developer Program purchase, but I have been continuously redirected between Apple Developer Support and Apple Store Online, with no resolution to my issue. Issue Details: Tax Invoice No.: 0015056100 Problem: The company name is incorrect, and the Tax ID is missing. Correction Requested: Company Name: Bluebik Vulcan Company Limited (Head Office) Tax ID: 0105565196514 Address: No.199 S-OASIS Building, 11th Floor, Unit no. 1103-1106, Vibhavadi Rangsit Road, Chomphon, Chatuchak, Bangkok, Thailand 10900 What Happened: I initially contacted Apple Developer Support, but they informed me that they do not handle invoice modifications and asked me to contact Apple Store Online. When I contacted Apple Store Online, they redirected me back to Developer Support. This back-and-forth has been going on for days, and no one has taken responsibility for my request. I need urgent assistance to resolve this issue. Could someone from Apple clarify which team is responsible for invoice modifications and escalate this matter? I have a Case ID for my request and can provide additional details if needed. Looking forward to a resolution as soon as possible. Best regards, Pornthep Jaroen-ngam | Non Technical Consultant, Associate Director Bluebik Vulcan Company Limited

I have updated my iPhone 15 pro max to 18.4 yesterday. Some apps are not connecting to internet and some apps are not loading. i have tried to turn off find my option so I could restore the phone to 18.3 but It stays on. Any solution to restore my phone back to 18.3 or an update fix?

We applied for the Apple Developer Program more than two weeks ago, and our application is completely stuck with no updates or clear next steps. Despite providing all required documents (Company registration, D-U-N-S number, ID verification, etc. and several times !), we are still waiting for approval, while there is nothing complicated (EU citizens, UK company) We've reached out multiple times to Apple Support but have received no concrete answers or timeline for when our application will be reviewed. Meanwhile, we have successfully completed similar processes with Google, Meta, and financial institutions like banks or PSP, all within 48h ! How can a company like Apple treat its partners this way? The lack of transparency in the approval process is frustrating and severely impacts our timeline. This kind of experience does not inspire trust or confidence in doing business with Apple... 🔹 Has anyone else experienced such long delays in the enrollment process? 🔹 Is there any way to escalate this to get an actual response? Apple, please address this issue and provide a clear resolution. Thank you.

I am enrolling to apple developer account and made a payment using UPI with Paytm and successfully setup Automatic payment from paytm and paid 8700 INR to apple but after that it is showing pending till now. Since 3 days passed till now i contacted apple support but no responce also money is debited from my account.

Hi, I'm wondering if there is any better documentation relating to card session handling. The informations are kind of limited: https://developer.apple.com/documentation/corenfc/cardsession/ It's not clear what should be used for keeping session or should it be created again after each transaction ? When I create a card session I pass the transaction but when at the and I call stopEmulation on card session than there is a problem with another transaction. What about the NFCPresentmentIntentAssertion? I know there's not information about "maximum suppression duration". I may only check isValid or acquire() on it. There's no information about how to properly manage it for another transaction. To sum up is that I would like to know should I create the new cardSession for each transaction (which would be strange cause it looks like singleton for me). If theres any impact when calling stopEnumaltion to cardSession or the startEmulation function may be called? The main issue is the 'double tap' flow where user must authenticate him during transaction.

Hi, I have been attempting enroll in Apple Developer program with my organization. As part of the enrollment process, legal authority must be approved by a member of my organization. We have attempted submitting the approvals a couple times with no success. Recently we had an error on screen saying %%USE_I18N_STRING_ERROR%% and Verification Unsuccessful. Would you be able to check the status of my application and if there is anything we need to do for verification? Thank you for your time and help! -Bob

I work on an app that has the com.apple.developer.mail-client entitlement. We're interested in trying out Xcode Cloud, and one of the project and workspace requirements is to use automatic code signing. We do not do this at the moment because it's not compatible with the additional entitlement. My understanding is that we can migrate to automatic code signing if we migrate the additional entitlement to a capability and that to accomplish this our account holder needs to submit a request (see the last section of that page). We submitted the request a little over 3 weeks ago, but so far we haven't heard any updates. We also tried reaching out directly to the email address linked in the com.apple.developer.mail-client docs, but have not heard back. We're now posting here to see if anyone can provide some guidance on whether there are other steps to complete or contacts to whom we should reach out. Thanks!

Hello Apple Developer Community, I'm hoping someone can offer advice on a frustrating situation with my company's Developer Program enrollment process. My timeline: Initial application: October 2024 Initial follow-up: October 2024 Requested document submission: February 2025 Multiple follow-up emails: February-March 2025 Current status: No response for months I've been trying to enroll my small startup (LLC) in the Apple Developer Program since October 2024. After initially being asked for documentation, I uploaded everything possible (including company formation documents). Despite multiple follow-up emails over several months, I've received no updates on my application status or confirmation that my documents were even received. My case number is 102426005487 (sharing in case Apple Support monitors these forums) but as I've followed up several times, there may be more different case numbers. Has anyone experienced similar delays or have suggestions on how to get actual human attention on this issue? I've tried emailing to devprograms multiple times without success. Any advice would be greatly appreciated!

I am writing to formally escalate my ongoing and unresolved issues with registering a company developer account from Bulgaria. This process, which should be straightforward, has now extended into its 3rd month with no progress, despite my repeated attempts to follow every requirement diligently. Issues Encountered: Web Payment Failure - The system fails to charge my Wise card with no explanation or alternative resolution. Apple Developer App Verification Failure: My ID card is consistently rejected, despite submitting high-quality images that meet every listed requirement. I strongly suspect that your verification service does not properly recognize Bulgarian ID cards. EuroDev Support Response: My experience with eurodev[at]apple.com has been nothing short of disappointing. After resetting my enrollment process, they ceased communication entirely. Prior to that, responses were vague, unhelpful, and did not address my concerns meaningfully. Given the inefficiency and lack of response from the EuroDev team, I am requesting immediate escalation of my case to someone who can provide a concrete resolution. For comparison, my enrollment in Microsoft’s Developer Program was completed within one week, and their support team responded within a single business day. The level of friction in Apple’s process is simply unacceptable for a company of this scale, not to mention what Apple's vision is missing and what they stand for. Looking forward to a prompt and competent response.