Around October 17, our app was removed from the App Store, and we were later informed that our developer account would be terminated within 30 days. This was an unexpected and shocking notice for us. After carefully reviewing Apple’s Developer Guidelines, we conducted a thorough internal investigation and confirmed that we did, in fact, violate certain policies. However, we are unsure whether the Apple Review Team could give us an opportunity to make corrections—otherwise, our new apps will not be able to launch on the App Store in the future.
The stated reason for our account termination was:
“You provided fraudulent and/or false account information, documentation, or otherwise falsely represented yourself or your submitted app to Apple either during the account enrollment process or after the account was created.”
After reviewing this issue, we identified two foolish and critical mistakes on our part:
We registered our developer account using our Mainland China company, but used a Hong Kong company’s bank account for payments. (Both companies are under the same management, and we have submitted supporting documentation during our appeal.)
Our official website, Privacy Policy, and Terms of Service also displayed the name of our Hong Kong company instead of the Mainland China entity used for registration.
Despite these mistakes, we have continued to support our users through email and our Discord community, resolving most issues within 24 hours. We have never deceived our users or the Apple Review Team in any way. For us as developers, providing an excellent user experience has always been our top priority, and we have always aimed to follow Apple’s review and compliance standards closely.
We sincerely hope that, given our situation, the Apple Review Team could grant us an opportunity to correct these issues. We will promptly register a new Hong Kong Apple Developer Account, and once our app is reinstated, we will migrate all relevant information to that new account to ensure full compliance moving forward.
