App completely stuck in "Waiting for Review" for 13 days - All support tickets ignored

Hello everyone, I am facing a very frustrating situation and wondering if anyone else has experienced this or if an Apple engineer can help. My app (App ID: 6756897429) has been stuck in "Waiting for Review" for 13 days (since Feb 12). I had a previous rejection for a Guideline 5.2.1 (Trademark) issue. I completely fixed it, uploaded a new build, and submitted it for review. Since then, total silence. I have tried: Opening a ticket (Case ID: 102820782519) -> No response. Sending follow-up messages via Contact Us -> No response. Uploading a new build to "wake up" the system -> Still stuck in Waiting for Review. I am not asking to skip the line; I just want to know if my app is stuck in a system glitch because 13 days of silence is not normal. Can any Apple representative here please check my App ID or escalate this? I am totally blocked.