Apple-Hosted Asset Pack Support in App Review

Question

Created 3w

Replies 3

Boosts 0

Participants 3

Does the App Review process have access to Apple-Hosted Asset Packs during review?

My app uses Asset Packs to offer a library of data to the end-user (with a workaround, if unavailable), but I am frequently seeing the workaround screen in App Review with errors I haven't seen elsewhere.

The latest error I encountered (via the App Review team's feedback) was: "A server with the specified hostname could not be found." thrown from (to my belief) AssetPackManager.shared.ensureLocalAvailability. This is unexpected to me, as both this code as well as the asset packs have already been released and are working reliably in production.

Has anyone else experienced these issues?

Answered by App Store Connect Engineer in 876305022

Thanks for reporting this. This should now be resolved. If you're still seeing issues with your review , please contact us.

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Answer 1

App Store Connect Engineer OP

Apple

2w

Accepted Answer

Recommended

Thanks for reporting this. This should now be resolved. If you're still seeing issues with your review , please contact us.

1

Answer 2

zepsec OP

2w

Thanks for the reply, and possibly the fix. I can't personally confirm anything without seeing a few specific failures in App Store review, so I'll take your word for it.

If I see anything one way or another I'll be sure to come back here and provide an update for future searchers.

1

Answer 3

TimDeWachter OP

15h

We are experiencing a similar issue in App Review. Can you confirm this was fully resolved? This is the first submission of that particular app together with the hosted asset packs, which are thus not yet available in the AppStore. The TestFlight app of the same version is fully working for both internal and external testers. App Review is sharing a screenshot that would only show up if they didn't have access to the Asset Packs. Since the asset pack is essential, no workaround is possible. The app needs the assets in order to start, which it would normally download upon install, even if the essential firstInstallation download fails as described in documentation, we allow the user to retry and call the ensureLocalAvailability(of:) method, which doesn't seem to work for them either.

We have filed for appeal, which got rejected so far. Any clarification would be most welcome.

0