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Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
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46
Apr ’25
Persistent Remote Access or Network Manipulation? Technical Findings and Questions
Over the past few months, I’ve been experiencing persistent, abnormal behavior on my iPhone. Here's a short timeline: March 2025: Most apps log me out every time I close them. April 2025: Stored passwords suddenly begin failing across apps and websites. May–June 2025: Password recovery emails from Gmail accounts no longer arrive — suggesting that Gmail itself may be compromised or blocked/intercepted. Given the escalation, I ran several diagnostics and extracted system-level logs. Below is a structured summary of findings that point toward potential remote access, network traffic rerouting, and possibly hidden use of Bluetooth or debugging interfaces. Device Information Model: iPhone17,1 (A17 chip) iOS Version: 18.5 (Build 22F76) Status: Stock, not jailbroken or running a developer build Region: Netherlands Carrier: KPN NL Language/Locale: Dutch (nl-NL) 1. Evidence of Remote Services and XPC Connectivity Source: remotectl_dumpstate.txt More than 50 remote lockdown and diagnostic services are listed as active. Notable entries: com.apple.mobile.lockdown.remote.trusted and .untrusted com.apple.mobile.file_relay.shim.remote com.apple.webinspector.shim.remote com.apple.pcapd.shim.remote com.apple.bluetooth.BTPacketLogger.shim.remote com.apple.mobile.insecure_notification_proxy.remote This volume of .shim.remote and diagnostic services appears highly irregular for a non-debug, non-jailbroken device. 2. Skywalk Network Flows and Unusual Routing Source: skywalk.txt Dozens of flowswitch entries across interfaces like: ipsec0-7, pdp_ip0-2, en0-2, awdl0 Apps such as Gmail, ChatGPT, Preferences, and com.apple.WebKit are marked as defunct, yet persist in flow tables. Two specific daemons — replicatord and siriactionsd — appear on nearly every interface, in both QUIC and TCP6 traffic. skywalkctl flow-route shows multiple external IP paths, with flows routed through ipsec7, owned by kernel_task.0 — indicate tunnelling? 3. System Anomalies and Resource Behavior Inaccessible System Network Tools Source: get-network-info.txt All scutil calls fail (/usr/sbin/scutil does not exist). This blocks access to: DNS configuration (scutil --dns) Proxy and VPN status (scutil --proxy, --nc list) Reachability checks (scutil -r www.apple.com) The absence of scutil is not expected right? Unusual Resource Usage Source: assetsd.diskwrites_resource-2025-06-25.json assetsd, working on behalf of cloudphotod, wrote over 1 GB of memory-backed files in under 1.5 hours. 4. Metadata Confirmation Source: Analytics-2025-06-27-020008.json Confirms: iPhone capacity: 256 GB DRAM: 7.5 GB Carrier: KPN NL Apps marked as highly active ("Games", "Creativity") in analytics also appear as defunct in skywalk, suggesting ghost background processes. Key Questions for the Developer Community Are >50 remote .shim.remote services typical on iOS 18.5 (release build)? Or does this suggest tampering, an MDM configuration, or debug provisioning? Could a misconfigured VPN or MDM profile enable persistent flow-switching across multiple interfaces (e.g., ipsec, pdp, awdl) and reroute app traffic such as Gmail? Is it possible for a test or developer certificate to silently side-load a background daemon, or trigger services like pcapd or file_relay, without showing in Profiles or Settings? Has anyone else seen the scutil binary missing or inaccessible on a stock iPhone? Could this be a sign of intentional lockdown or system modification? If anyone on iOS 18.5 / iPhone17,1 can share their remotectl_dumpstate output, I'd like to compare the service count and see if this behavior is reproducible. I’d appreciate any insight from those familiar with Apple’s system daemons, skywalk internals, or network service behavior. Happy to share sanitized logs or run additional diagnostics if needed. Thanks in advance. get-network-info.txt route-info.txt remotectl_dumpstate.txt [ assetsd.diskwrites_resource-2025-06-25-221428.json
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207
Jun ’25
Apple Enrolment Program
Hi team, I am trying to enroll my company, in the Apple Developer Program - I am repeatedly receiving a rejection from Apple’s system. It shows in review and when I continue to enrollment, nothing happens. It submits as a new request. I have: ✅ Verified my business name and address with D&B (matches exactly). ✅ Checked that my business is a legal entity (LLP). ✅ Ensured all details match across D&B, UPIK, and Apple’s lookup tool. ✅ Attempted re-submission multiple times without success. However, despite these steps, I am still unable to proceed. Please help.
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293
Feb ’25
Screen Time Api
Screen time api problem selector also can not pull personalized computer names what does not do man does this condition only required me to pull their names the error is the value of 'ApplicationToken' (aka 'Token') type says h token and wants to pull their ads
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99
May ’25
Apple Developer Enrollment
Hello, I am trying to enroll to apple developer program as solo developer. While trying to enroll via app my passport and drivers license are not validated. When trying to enroll via web, I fill in the details and try to make the payment, but payment itself is not deducted from my bank account. I receive email that payment is being processed, but nothing further happens.
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147
Feb ’25
IOS 26.
Good day. Friends, please help. I installed iOS 26 Betta version. During the update, there was a power surge and the Internet went out. The download was difficult but it went through. Now I can't check for updates. Write connection error and checking for updates. I can't roll back to 18.5. It gives an error through the computer. Please help. Thank you in advance.
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107
Jun ’25
macos system error
Under multiple display screens (left and right screens), when a commonly used app application clicks "Window" -> "Move to..." When it comes to this, the app cannot be completely moved to the other window but instead moves to the middle of the two Windows for display. Is this a bug of the system?
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85
Jun ’25
No calls history after downgrading from iOS 26
Hi, I made backup as Apple suggested. Then I updated to iOS 26 developer beta. Because it was slow and laggy I downgraded back to 18.5 with iTunes on MacBook. After restoring backup I cannot get history (recent calls) working. I tried to change region, airplane mode, reset network settings, change date and time, reboot (3x). Basically I guess I tried everything I cloud find online. Still call history doesn't work. Is there any fix for this? Before restoring backup I reinstalled everything in restore mode.
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47
Jun ’25
iPadOS26 DFU Mode not showing in Finder
iPadOS 26 Dev Beta 1 - need to do a restore via DFU mode. I made sure iPad in normal mode shows up in Finder and I can see device details. When I boot into DFU mode (I have kept the ipad connected to mac), it does not show up in Finder. No matter what combination of plugging/unplugging cables, rebooting, again into DFU mode, it will not show up in Finder. Looking for steps to resolve this, or do I need to wait until beta 2 to resolve this?
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122
Jun ’25
Question regarding ethernet over USB-C
Hello, I have a question regarding the ethernet-over-USB-C stack within iOS/iPadOS. It seems that when manually assigning an IP on this interface within iOS, the IP is stored. Therefore, when disconnecting (the USB-C cable) and reconnecting to another device for a subsequent ethernet connection, the iOS device will always default to the previously assigned IP address (obviously, this isn't the case if the other end is a DHCP server). So, within the iPhone's Ethernet-over-USB-C driver, I was curious if iOS just keeps the assignment based on the MAC of the local USB-C interface, or is stored information tied to some other identifier? Is there a way to override this behavior? Thank you
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72
Jun ’25
macOS 15.4 Beta (24E5222f) Killed My External Displays – Send Help (or an Exorcist)
For 9 Glorious Months, My MacBook Pro & J5 Create JCD543 HUB Were Best Friends… Until I Updated macOS For nearly a year, my MacBook Pro 14” (2023, M2 Pro, 16GB RAM) worked flawlessly with my J5 Create JCD543 HUB, allowing me to run: ✅ 4 External Displays (Samsung, LG, Insignia, Samsung) A setup that worked perfectly… until I updated macOS. Then Came the Update… and the Issues Began First, I updated last week. Two of my four displays stopped working. No big deal, I thought—I’ve dealt with display quirks before. Then, like an optimist ignoring red flags, I updated again last night to 15.4 Beta (24E5222f) and… well, now things are completely broken. My Once-Perfect Setup (Now a Display Disaster) JCD543 HUB → 2 HDMI displays (not working) JUD380 HUB → 1 HDMI display (partially working, unstable) MacBook HDMI port → 1 HDMI display (working, but feeling abandoned) JCA365 USB-C to Dual HDMI Adapter (Not part of my setup, but tested—also not working) What I’ve Tried (aka My Troubleshooting Journey) ✔ Restarted my Mac multiple times ✔ Uninstalled and reinstalled J5 drivers ✔ Swapped cables, unplugged/replugged everything, tested known-working HDMI cables (they work fine on other devices) ✔ Deleted /Library/Preferences/com.apple.windowserver.displays.plist (this fixed a similar issue in the past, but the file no longer exists in this update) The Likely Culprit? It seems to be a J5 driver issue triggered by the macOS update—and I’m not alone. Others are reporting similar problems. Apple… Any Fixes? I just want my four screens back. The setup worked flawlessly for 9 months, so it’s hard to believe it was never meant to work. If anyone has a workaround, I’m open to testing any solution—whether it’s a driver update, system tweak, or hidden macOS setting that might bring my displays back to life. Any advice would be greatly appreciated! Thanks in advance. (P.S. Apple, if you’re reading this—please look into this issue!)
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570
Mar ’25
No Connection To Mobile Data
I installed the new developer beta 26 yesterday, but since that I only have problems with my iPhone. Besides not being able to update the software bc an error appears, I also don‘t have the abbility to use mobile data. If I try to, it only says „could not activate mobile data network“. I already tried to restart the phone, to reset it or to take the SIM out and in
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50
Jun ’25
Download and Store Custom Notification Sound for Playback in All App States (Foreground, Background, and Terminated)
I want to implement a feature where a custom notification sound file is downloaded from the server when the app is first launched and stored locally on the device. When a push notification arrives, the stored sound should be played in all app states, including foreground, background, and terminated (killed) state. Does anyone have an idea on how to implement this in iOS? Specifically, I am looking for guidance on: 1)Downloading and storing the sound file securely on the device. 2)Using the locally stored file for push notification sounds. 3)Ensuring the sound plays correctly in all states, including when the app is not running.
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119
Apr ’25
Edit Permissions | bootps.plist
Hi, I'm trying to figure out how to edit the bootps.plist which is in the system / library directory. I have an M4 MacBook running OS 15.3.2 and I've held down the power button to go into recovery mode, and in terminal entered the 'csrutil disable' command and have restarted but when I go back to 'get info - Sharing & Permissions' I can't change any of the permissions. I need to be able to edit this file to create DHCP server. How can I change edit permissions on the bootps.plist?
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69
Mar ’25