We are developing a messaging app which sends End-to-End encrypted data. The application supports multiple types of E2EE data, including text messages and voice over IP calls. Apple's article titled “Sending End-to-End Encrypted VoIP calls” (https://developer.apple.com/documentation/callkit/sending-end-to-end-encrypted-voip-calls) states that the following steps are required to support E2EE VoIP calls: Request permission to receive remote notifications through the User Notifications framework Register for VoIP calls using PuskKit Add a Notification Service Extension target to your app. Add the com.apple.developer.usernotifications.filtering entitlement to the NSE target’s entitlements file. We have completed steps one through three. We are still missing the filtering entitlement. As of right now the system does not allow us to use reportNewIncomingVoIPPushPayload(_:completion:) method because of the missing entitlement.
 Below is a short description of how our messaging app works: User sends a message to another user. The message is encrypted on device and sent to our server. The server receives the message and sends a notification request to APNs if needed. The server cannot decrypt the message. As an additional security feature we do not pass the encrypted message in the notification payload. The notification payload only contains a localizable generic placeholder message string and default sound in the ‘aps’ dictionary part. Upon receiving a notification from our server, the NSE makes a request to our server and fetches the latest messages (encryption keys have already been exchanged between the participants of the conversation) and determines what to do next (display a banner, or pass a call to CallKit). E2EE VoIP calls are a core feature of our app, so it is imperative that we receive the filtering entitlement. Our capability request has been rejected twice now. The latest request was rejected because: Support for VoIP calls should be provided by PushKit. For more information, please consult the documentation page "Responding to Notifications from PushKit". We cannot support VoIP calls by solely relying on PushKit. Our server cannot make a distinction when to use ‘voip’ (call) and ‘alert’ (text message) apns-push-types. Therefore, the application must be able to use reportNewIncomingVoIPPushPayload(_:completion:) function, where com.apple.developer.usernotifications.filtering entitlement is needed. We have sent the above text to support two weeks ago and made yet another request. Has anyone been able to get the capability as of late? What are the magic words that need to be included in the capability request? Can someone here help us? We made the first request on 3rd of September so this process has taken two months. Our planned release date is coming up and the absence of the capability is holding us back. We already have a released desktop and Android versions so changing the server implementation is really not an option.

Hello Apple Support Team, We are using auto-renew plans in our app We have set the webhook URL in our App Store Connect account to get the Store server notification to get the auto renew data for an user The issue is when a user purchases any auto-renew plan at the auto-renew time, we are getting null data from the Apple side. We have printed the log's data to check what data are coming from the Apple webhook. we have attached our logs data please check it and let me know what can we do to resolve this

I'm experiencing issues with didRegisterForRemoteNotificationsWithDeviceToken not being called on iOS 18.1.1. Here's what I've tried: Basic Setup: Properly configured UNUserNotificationCenter Requested permissions with requestAuthorization(options:) Registered for remote notifications with registerForRemoteNotifications() Environment: Xcode 16.3 iOS 18.1.1 (physical device) Firebase (tried with and without it) Troubleshooting: Verified provisioning profile includes Push Notifications Confirmed APNs certificate is valid Disabled Firebase's method swizzling Tested on a clean project (works fine) Checked device logs (no relevant errors) Code Snippet: // In AppDelegate.swift public func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) { let tokenParts = deviceToken.map { data in String(format: "%02.2hhx", data) } let tokenString = tokenParts.joined() print("📱 Device Token: \(tokenString)") // Store the token for your backend UserDefaults.standard.set(tokenString, forKey: "deviceToken") // Send to backend Task { do { try await APIService.shared.setDeviceToken(tokenString) } catch { print("❌ [AppDelegate] Failed to send device token to backend: \(error)") } } } public func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool { // IMPORTANT: First handle push notification registration UNUserNotificationCenter.current().delegate = self // Request notification permissions self.requestNotificationPermissions() // Register for remote notifications DispatchQueue.main.async { UIApplication.shared.registerForRemoteNotifications() } return true } private func requestNotificationPermissions() { UNUserNotificationCenter.current().requestAuthorization(options: [.alert, .badge, .sound]) { granted, error in guard granted else { print("❌ Notification permission not granted") return } print("✅ Notification permission granted") } }

This error has been continuously occurring for about 9 hours. We have not replaced the certificate, modified the server code, or changed the firewall policy. Some requests succeed, but many are timing out, with several timeouts occurring every minute. We are unable to find the cause. Please help. APNS Exception io netty channel ConnecttimeException: Connection timed out
APNSOutboundHandler api.push.apple.com/17.188.169.28:443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 ...

I a using the current RC version of iOS on both my iPhone and iPad. I and developing an iCloud based app and it works correctly on iOS 18. When I upgraded to iOS 26 the iCloud functions work correctly but the push notifications do not work. The issue appears to be creating subscriptions. The following code should create a subscription and does not get an error, but it did to create a subscription under iOS 26. func subscribeToNotifications(recordType: String, subscriptionID: String, notification: CKSubscription.NotificationInfo) { let subscriptionIDForType = "\(subscriptionID)-\(recordType)" let predicate = NSPredicate(value: true) let subscription = CKQuerySubscription(recordType: recordType, predicate: predicate, subscriptionID: subscriptionIDForType, options: [.firesOnRecordCreation, .firesOnRecordUpdate, .firesOnRecordDeletion]) let notification = CKSubscription.NotificationInfo() subscription.notificationInfo = notification CKContainer.default().publicCloudDatabase.save(subscription) { (returnedSubscription, error) in if let error = error { print("Error saving subscription: \(error)") } else { print("Successfully saved subscription: recordType: " + recordType + " subscriptionID: " + subscriptionIDForType) } } } Print results: Successfully saved subscription: recordType: folder subscriptionID: folderName-folder

Hello. I'm currently implementing Apple Notification v2 to prepare for refunds for in-app purchases, but I'm not receiving requests from Apple servers to my backend server. I've applied HTTPS (TLS 1.2) and correctly registered production/sandbox notification URLs on App Store Connect. After requesting a test notification, when I check the status of testNotificationToken, I receive an UNSUCCESSFUL_HTTP_RESPONSE_CODE as follows: {"signedPayload":"......":[{"atteptDate":1752128001970,"sendAttemptResult":"UNSUCCESSFUL_HTTP_RESPONSE_CODE"}]} The endpoint for receiving notifications is set to accept POST requests with application/json format, and it responds with 200 (OK) without any content. However, Apple notifications are not coming through. Could anyone help me with this issue?

Only iOS devices stop receiving notifications after a few days of the app being installed. To resolve this, you need to reinstall the app again. I'm using Firebase to send messages.

I have a “1” above the setting app on my iPhone. However when I open settings there is no notification that shows up. I have tried force restarting and done the beta updates as they release however nothing works to got rid of it. What can I do?

手机型号：iPhone 13 Pro iOS版本号：iOS 18.6.2 (22G100) 用户开启了应用的系统通知功能，在收到离线推送后应用右上角展示未读消息数。在APP启动或者从后台恢复的时候，应用会用如下方法清理应用桌面图标的未读数角标。但是在部分机型上，应用转为“后台模式”时仍然会出现一个未读角标，且每次都是一个固定值；如果直接kill进程就不会出现未读角标。请问如何能够【完全】清理消息未读数，确保不会在退后台的时候再次出现呢？ [[UIApplication sharedApplication] setApplicationIconBadgeNumber:0]; [[UIApplication sharedApplication] cancelAllLocalNotifications]; if (@available(iOS 16.0, *)) { [[UNUserNotificationCenter currentNotificationCenter] setBadgeCount:0 withCompletionHandler:nil]; [[UNUserNotificationCenter currentNotificationCenter] removeAllPendingNotificationRequests]; [[UNUserNotificationCenter currentNotificationCenter] removeAllPendingNotificationRequests]; } UNMutableNotificationContent *content = [[UNMutableNotificationContent alloc] init]; content.badge = @(-1); UNNotificationRequest *request = [UNNotificationRequest requestWithIdentifier:@"clearBadge" content:content trigger:nil]; [[UNUserNotificationCenter currentNotificationCenter] addNotificationRequest:request withCompletionHandler:^(NSError * _Nullable error) { // Do nothing }];

We are observing an issue where the iOS Notification Service Extension (NSE) is terminated by the system during startup, before either didReceive(_:withContentHandler:) or serviceExtensionTimeWillExpire(_:) is invoked. When this occurs, the notification is delivered without modification (for example, an encrypted payload is shown to the user). System logs frequently contain the message “Extension will be killed because it used its runtime in starting up”. During testing, we observed that CPU-intensive operations or heavy initialization performed early in the extension lifecycle — especially inside init() or directly on the main thread in didReceive often cause the system to kill the NSE almost immediately. These terminations happen significantly earlier than the commonly observed ~30-second execution window where the OS normally invokes serviceExtensionTimeWillExpire(_:) before ending the extension. When these early terminations occur, there is no call to the expiry handler, and the process appears to be forcefully shut down. Moving the same operations to a background thread changes the behavior: the extension eventually expires around the usual 30-second window, after which the OS calls serviceExtensionTimeWillExpire(_:). We also observed that memory usage plays a role in early termination. During tests involving large memory allocations, the system consistently killed the extension once memory consumption exceeded a certain threshold (in our measurements, this occurred around 150–180 MB). Again, unlike normal time-based expiration, the system did not call the expiry handler and no crash report was produced. Since Apple’s documentation does not specify concrete CPU, memory, or startup-cost constraints for Notification Service Extensions or any other extensions beyond the general execution limit, we are seeking clarification and best-practice guidance on expected behaviors, particularly around initialization cost and the differences between startup termination. NSE Setup: class NotificationService: UNNotificationServiceExtension { static var notificationContentHandler: ((UNNotificationContent) -> Void)? static var notificationContent: UNMutableNotificationContent? static var shoudLoop = true override func didReceive(_ request: UNNotificationRequest, withContentHandler contentHandler: @escaping (UNNotificationContent) -> Void) { NotificationService.notificationContentHandler = contentHandler NotificationService.notificationContent = request.content.mutableCopy() as? UNMutableNotificationContent NotificationService.notificationContent!.title = "Weekly meeting" NotificationService.notificationContent!.body = "Updated inside didReceive" // Failing scenarios } override func serviceExtensionTimeWillExpire() { NotificationService.shoudLoop = false guard let handler = NotificationService.notificationContentHandler, let content = NotificationService.notificationContent else { return } content.body = "Updated inside serviceExtensionTimeWillExpire()" handler(content) } }

Is there a way to configure the APNS notification sound volume to be louder? I am implementing some custom sounds(narrative sentences) for APNS, it does play the custom sound, but the volume of the custom sound is not loud enough even though I had set the device's volume and "RingTone and Alerts" volume to max. I tried to amplify the custom sound file, it does play louder but the result is minimum if I want to maintain the quality of the sound without it been distorted. I tried to use Notification Service Extension, AVAudioPlayer and AVAudioSession to play the sound, it does play louder in max volume compare with relying on default sound payload in APNS, but the problem is AVAudioPlayer and AVAudioSession do not seems to be usable when the application is in background or killed state, is there any other alternative I could use?

If a notification: ONE_TIME_CHARGE is used to ship the IAP content, it involves a point where the client might not finish the transaction, yet the item is shipped. Will an unfinished purchase affect refunds?

When performing the P12 certificate sending test, there was an error stating that authentication failed due to the remote party closing the transport stream. May I ask how to solve this?

I have integrated a Notification Service Extension in my app to handle rich push notifications with images. The issue occurs on iOS 15 and iOS 18 devices—while the text content of the notification shows, the image is not displayed. However, the rich push notification works fine on other iOS versions (e.g. iOS 16, iOS 17) I’ve tried the following steps: Verified App Groups are the same for both the main app and the extension. Checked the "mutable-content" flag in the notification payload. Added a print statement in the NotificationService.swift to check if it’s running. It doesn’t appear in the Xcode logs. I’ve tried using Attach to Process in Xcode, but nothing happens. The app is installed on a real device, and I’m testing with push notifications when the app is in the background.

After porting code to Swift 6 (Xcode 16.4), I get a consistent crash (on simulator) when using UNUserNotificationServiceConnection It seems (searching on the web) that others have met the same issue. Is it a known Swift6 bug ? Or am I misusing UNUserNotification ? I do not have the crash when compiling on Xcode 26 ß5, which hints at an issue in Xcode 16.4. Crash log: Thread 10 Queue : com.apple.usernotifications.UNUserNotificationServiceConnection.call-out (serial) As far as I can tell, it seems error is when calling nonisolated func userNotificationCenter(_ center: UNUserNotificationCenter, willPresent notification: UNNotification, withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) -> Void) I had to declare non isolated to solve a compiler error. Main actor-isolated instance method 'userNotificationCenter(_:didReceive:withCompletionHandler:)' cannot be used to satisfy nonisolated requirement from protocol 'UNUserNotificationCenterDelegate' I was advised to: Add 'nonisolated' to 'userNotificationCenter(_:didReceive:withCompletionHandler:)' to make this instance method not isolated to the actor I filed a bug report: Aug 10, 2025 at 2:43 PM – FB19519575

I got notification filtering permission from appStoreConnect, i.e. com.apple.developer.usernotifications.filtering, but not able to suppress notification even after setted contentHandler(UNNotificationContent()) and contentHandler(UNMutableNotificationContent()). Added entitlements in both extension and main app, also in signing profile these Entitlements are visible, what other changes should I do?

I am creating an app that uses critical messages, I have been granted this entitlement and I am adding the certificate and in the info.plist. In the app I request authorization to send messages to specific numbers. When I try the app in production from Xcode this works fine and I can send the critical messages. However, when I am using the app in the test flight the authorization does not seem to be remembered on the background. Moreover, I go to security/privacy settings and I grant permission to the selected number (I see that it only shows one number even when I have to granted, its like it removes the previous one) however when I exit the setting page the permission is reset (and therefore denied), I think this is a bug. Can you look into that. Both this removing granted permission (HIGH PRIORITY, this message can only be sent in the background, therefore the user can not grant it and why the maximum telephone number to be granted to send messages is reset also to a single one LOWER PRIORITY). Thanks

We are facing an issue: push notifications are not being received. We are using the Marketing Cloud SDK for push notifications. On install, the app correctly registers for push notifications. We pass the required information to Marketing Cloud — for example, contact key, token, etc. Marketing Cloud also confirms that the configuration is set up, and we have tried sending push notifications with proper delivery settings. The issue is that after some time, the device gets automatically opted out in the Marketing Cloud portal. When we consulted their team, they said this is caused by the “DeviceTokenNotForTopic” error received from APNs. I have verified the certificates and bundle ID from my end — everything looks correct. Device: iPhone 15, iPhone 17 iOS: 18.7.2, 26.1

I am developing a CarPlay driving tasks app and is able to display push notifications on CarPlay. I am looking at a way to get a tap action handler for push notifications on CarPlay such that when a user taps the notification and by default the app opens, but I want to present a CPInformationTemplate with data corresponding to the tapped notification.

I'm sending local push notifications and want to show specific content based on the id of any notification the user opens. I'm able to do this with no issues when the app is already running in the background using the code below. final class AppDelegate: NSObject, UIApplicationDelegate, UNUserNotificationCenterDelegate { let container = AppContainer() func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool { let center = UNUserNotificationCenter.current() center.delegate = self return true } func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: () -> Void) { container.notifications.handleResponse(response) completionHandler() } } However, the delegate never fires if the app was terminated before the user taps the notification. I'm looking for a way to fix this without switching my app lifecycle to UIKit. This is a SwiftUI lifecycle app using UIApplicationDelegateAdaptor. @main struct MyApp: App { @UIApplicationDelegateAdaptor(AppDelegate.self) var appDelegate var body: some Scene { WindowGroup { ContentView() } } } I’m aware notification responses may be delivered via launchOptions on cold start, but I’m unsure how to bridge that cleanly into a SwiftUI lifecycle app without reverting to UIKit.